Shipping Policy

At The Daily Move, we want your order to reach you safely and on time. We use Dropdash as our fulfillment and shipping partner. Dropdash works with suppliers and logistics partners to handle the packing, dispatch, shipping, and tracking of orders placed through our store. (Shopify App Store)

1. Shipping Availability

We currently offer shipping within India to locations that are serviceable by our fulfillment and logistics partners.

International shipping is currently not available.

2. Order Processing

Once you place an order successfully, your order is forwarded for fulfillment through our fulfillment partner.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Processing time may occasionally be longer during high order volumes, holidays, product availability issues, or other unforeseen circumstances.

3. Delivery Time

After dispatch, orders are generally delivered within approximately 4–7 business days, depending on your location and courier serviceability.

Delivery times are estimates and may vary depending on:

• Your delivery location

• Courier operations

• Weather conditions

• Public holidays

• High shipping volumes

• Transportation delays

• Remote-area delivery

• Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order, delivery location, and shipping arrangements available through our fulfillment partner.

Any free-shipping promotion offered by The Daily Move will be clearly communicated on our website or during checkout.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor your shipment.

Please note that tracking information may take some time to become active after dispatch.

If you have not received tracking information within a reasonable period after placing your order, please contact us.

Email: thedailymove44@gmail.com
WhatsApp: +91 70218 77815

6. Delivery Attempts

Our logistics partners may make delivery attempts according to their applicable delivery procedures.

Please ensure that your shipping address, phone number, and other contact details are accurate and that someone is available to receive the order.

If delivery cannot be completed because of an incorrect address, incorrect contact information, repeated unsuccessful delivery attempts, refusal to accept the package, or other customer-related circumstances, the shipment may be returned to the sender as a Return to Origin (RTO).

Any applicable RTO, re-shipping, or other charges will be handled in accordance with the applicable fulfillment and shipping arrangements.

7. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and orders.

COD availability may depend on delivery location, courier serviceability, order value, and other factors.

Customers placing COD orders are expected to accept and receive their orders when delivered.

Repeated refusal of COD orders or fraudulent/abusive COD activity may result in COD availability being restricted for future orders.

8. Delivery Delays

We work with our fulfillment and logistics partners to deliver orders within the estimated timeframe. However, delays can occasionally occur due to circumstances outside our direct control.

These may include:

• Courier or logistics delays

• Weather conditions

• Public holidays

• High shipping volumes

• Transportation disruptions

• Government restrictions

• Incorrect or incomplete address information

• Remote-area delivery restrictions

• Other unforeseen circumstances

If your order is delayed, please check your tracking information first. If the tracking information has not updated for an extended period or you believe there is an issue with your shipment, contact us and we will assist you.

9. Incorrect Shipping Information

Please carefully check your delivery address, phone number, and other information before completing your order.

The Daily Move is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If an order has already been dispatched, we may not be able to change the delivery address.

If a shipment is returned because of incorrect or incomplete information provided by the customer, applicable re-shipping or other charges may apply.

10. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or otherwise has an issue, please contact us as soon as possible and within the timeframe specified in our Return & Refund Policy.

We may request:

• Your order number

• Clear photographs of the product

• Photographs of the outer packaging

• A short video showing the issue

• Other reasonable information needed to verify the claim

Please keep the original product and packaging until your claim has been reviewed.

Eligible issues will be handled in accordance with our Return & Refund Policy.

11. Lost or Undelivered Orders

If your order is marked as delivered but you have not received it, please contact us immediately.

We will coordinate with the relevant fulfillment or logistics partner to investigate the issue.

Where an order is confirmed to be lost or otherwise qualifies for a remedy, we will provide an appropriate resolution in accordance with our policies and applicable law.

12. International Shipping

International shipping is currently not available.

We currently ship only within India to serviceable locations.

If international shipping becomes available in the future, this policy will be updated with information regarding eligible countries, shipping costs, delivery times, customs duties, taxes, and other applicable charges.

13. Contact Us

If you have any questions or concerns regarding your shipment, please contact us:

The Daily Move
Email: thedailymove44@gmail.com
WhatsApp: +91 70218 77815

We will do our best to assist you with your order and delivery-related concerns.